Help

Support Channels

Support matters must be submitted to the designated contact channel: general platform support to support@kallfi.com, billing and payment matters to billing@kallfi.com, safety and abuse reports to safety@kallfi.com, privacy-rights requests to privacy@kallfi.com, and copyright notices to copyright@kallfi.com.

You agree to provide sufficient identifying information in any request, including account username, affected conversation/post/order references, and relevant timestamps, so that Kallfi can verify and process the request.

Billing and Payments

Payments are handled by third-party payment providers (currently PayPal, with additional providers that may be added). Transaction acceptance, verification, holds, declines, and reversals may be influenced by provider-level risk, fraud, sanctions, and compliance controls.

Pricing, billing cadence, and renewal terms are disclosed in-app at the point of transaction; digital credits and paid unlocks are generally final after delivery except as required by mandatory law. You must raise billing concerns through billing support before initiating disputes where reasonably possible, and Kallfi may restrict access for chargeback abuse, payment fraud, or policy-evasion behavior.

Creator removal of a post, message, media item, offer, or account does not by itself create refund eligibility for delivered subscriptions, tips, PPV unlocks, message media offers, or other paid digital access. Kallfi may preserve, continue serving, disable, or restrict historical purchased-access records and media snapshots according to product design, legal duties, safety review, rights constraints, processor requirements, and operational feasibility.

Creator-facing dashboards may show activity metrics or billing-reference values derived from current subscription pricing or gem-pack pricing. Those figures are informational only, do not state accrued, vested, owed, or payable creator earnings, and do not guarantee that any payout will be released.

Any creator balance, payout preview, or earnings-related label is provisional until Kallfi validates the activity, reconciles provider settlement, completes risk and compliance review, and affirmatively releases a payout through approved payout rails. Kallfi may decline, delay, withhold, cancel, offset, or forfeit a payout where required or advisable for legal, processor, fraud, tax, identity, content-safety, sanctions, chargeback, operational, reputational, or business-risk reasons.

Messaging and Creator Experiences

Conversations and media experiences can involve a blend of creator-authored, creator-directed, and system-assisted workflows. We do not guarantee that every interaction is produced in one single mode.

Media-unlock and generated-media availability, including mature or NSFW experiences where enabled, is contingent on account standing, wallet state, provider restrictions, safety review, legal constraints, and platform integrity checks. Delivery may be delayed, refused, altered, or interrupted by technical, moderation, compliance, or processor issues. Misuse of messaging features, coercive conduct, or policy-violating requests may result in moderation or account-level enforcement.

Safety and Emergency Situations

Harassment, exploitation, fraud, and threat-related reports must be submitted through in-app reporting or safety@kallfi.com. Kallfi safety operations are not emergency services; in immediate danger, users must contact local emergency services first. Kallfi may prioritize severe reports and temporarily restrict account access while investigations are pending.

What To Include in a Ticket

Each support ticket should include, at minimum, the account username and email, relevant conversation/post/transaction identifiers, approximate time and timezone of the incident, any screenshots or exact error text, and a clear statement of the requested resolution.

Incomplete reports can delay resolution because we may need follow-up verification.